Clinical Portal

Frequently asked questions relating to the clinical portal.

How will the clinic access a service user record?
Clinics will be able to access service users’ records via the clinic portal. Relevant members of the clinic teams will be given user names and passwords to ...
Wed, 20 Dec, 2017 at 8:39 AM
What information can clinic teams access when they log on to the clinic portal?
When the service user attends your service, you will see the patient’s contact details; recall contact attempts; testing history and results; consultation/t...
Wed, 20 Dec, 2017 at 8:40 AM
Will the clinic portal link with our current electronic patient record system?
Unfortunately not. The web portal at this time is a standalone service and will not link into any clinical systems. The clinic will need to log into the por...
Wed, 20 Dec, 2017 at 8:40 AM
How do you minimise patients being diverted from a clinic to SHL only for SHL to refer them back to the same clinic?
Participating clinics will know what services SHL offers as well as its triaging criteria, meaning that clinics can recommend the appropriate service to eac...
Wed, 20 Dec, 2017 at 8:41 AM
Who is responsible for coding?
SHL will record and submit data to PHE which relate to completed screens, and in the case of chlamydia a final diagnosis. It is anticipated that as other in...
Wed, 20 Dec, 2017 at 8:41 AM
What exactly needs to be entered on the clinical portal by clinic staff?
We have tried to minimise the information that needs to be entered by clinic staff. This includes: verify the patient has attended the clinic; verify the cl...
Wed, 20 Dec, 2017 at 8:42 AM
How to get password reset if your lead administrator is not present in the clinic?
In such cases there may be another administrator available in the clinic (more than one administrator can be set up, and administrators can set up additiona...
Wed, 20 Dec, 2017 at 8:52 AM
If staff are working in an outreach setting or other environment without an N3 connection, how can they access the clinical portal to access the service user’s record?
The clinic may be able to access some information from the user’s device once the patient logs in themselves.
Wed, 20 Dec, 2017 at 8:53 AM