Frequently asked questions relating to safeguarding.

How are under 16s safeguarded?
Young people aged under 16 years are not eligible for the e-service and should be seen in the clinic by an appropriate professional.
Wed, 20 Dec, 2017 at 8:26 AM
What if a service user selects ‘under 16’ and subsequently changes age to 18?
In cases where service users are informed they are not eligible to register (as they have entered an age under 16) and then attempt to register with an olde...
Wed, 20 Dec, 2017 at 8:27 AM
How are under 18s safeguarded?
Young people aged 16-17 years are eligible for the e-service, subject to an additional safeguarding triage based on guidance from the Department of Health o...
Wed, 20 Dec, 2017 at 8:28 AM
How are adults safeguarded?
All service users are asked questions about recent sexual assault. Relevant supportive information is available to those who disclose a sexual assault.
Wed, 20 Dec, 2017 at 8:34 AM
What are SmartKits?
SmartKits, or offline kits, are stocked in clinics for users to take directly, rather than ordering a kit online to be sent to their home in the post (hence...
Wed, 20 Dec, 2017 at 8:35 AM
When will the SmartKits be available?
These will be rolled out from the start of May 2018.
Wed, 20 Dec, 2017 at 8:37 AM
Who will be responsible for ordering Smartkits into clinic?
SHL’s partnership development manager will have oversight of the stock holding at each clinic; however, this will not account for kits that have been lost o...
Wed, 20 Dec, 2017 at 8:38 AM
What will happen if a clinic has no SmartKits or no stock of one particular kit?
In cases where - for example - the service user is recommended kit type ‘A’ and subsequently finds there are no kits of this type in stock, the user will be...
Wed, 20 Dec, 2017 at 8:38 AM