Results Management

Frequently asked questions relating to results management.

How will reactive tests for simple (vaginal or penile) genital chlamydia infection be dealt with?
Once the results are ready the patient will be sent an SMS advising them to check the portal where they can view their results. The Recall Health Advis...
Mon, 18 Dec, 2017 at 4:15 PM
How will reactive results for chlamydia at other sites be dealt with?
Once the results are ready the patient will be sent an SMS advising them to check the portal where they can view their results. The Recall Health Advise...
Mon, 18 Dec, 2017 at 4:20 PM
How will reactive results for gonorrhoea be dealt with?
Once the results are ready the patient will be sent an SMS advising them to check the portal where they can view their results. The Recall Health Advise...
Mon, 18 Dec, 2017 at 4:21 PM
How will reactive HIV/Syphilis/Hepatitis B/Hepatitis C results be dealt with?
The patient will not receive an SMS advising them to check their portal; if the patient views their portal these results will be marked as “pending”. Th...
Mon, 18 Dec, 2017 at 4:22 PM
How does the e-service prevent users from being lost to follow-up?
The SHL Health Adviser Team is responsible for ensuring all patients with a positive result are aware and linked into appropriate care. Patients who use...
Mon, 18 Dec, 2017 at 4:23 PM
How will service users needing treatment choose their provider?
The patient will always be signposted to their local clinical provider in the first instance when accessing the portal or when calling the SHL Health Advise...
Mon, 18 Dec, 2017 at 4:24 PM