Patient Portal

Frequently asked questions relating to the patient portal.

Will the portal be available in other languages?
From Monday 12th March 2018, the portal will support over 100 languages at various levels using Google Translate. Presently, the kit instructions are only p...
Mon, 18 Dec, 2017 at 2:05 PM
What other accessibility options are available on the portal?
The portal uses assistive screen reader technology to support access for people with visual impairment, learning disability, and those who may have lower li...
Mon, 18 Dec, 2017 at 2:10 PM
Will service users’ mobile numbers be verified?
Yes, the service user will be sent an SMS containing a PIN which will allow them to register for the service and continue through to the triage/consultation...
Mon, 18 Dec, 2017 at 2:11 PM
Can service users request that kits be sent to an alternate delivery address?
This is an option, although the alternate delivery address must also be within a London borough that participates in the scheme.
Mon, 18 Dec, 2017 at 2:19 PM
How do patients know about window periods?
There will be a selection of web pages on the platform that will provide information on window periods. They will also receive information on window periods...
Mon, 18 Dec, 2017 at 2:26 PM
What serology tests will be done on a blood sample?
Tests performed will depend on the service user’s personal details and responses to the online triage/consultation process. The following tests are availabl...
Mon, 18 Dec, 2017 at 2:26 PM
How does the syphilis testing algorithm work with patients reporting a history of syphilis?
All new registrations requesting a kit will have their blood tested for syphilis with EIA IgG/IgM. For those testing EIA+ and also reporting a past history ...
Mon, 18 Dec, 2017 at 2:28 PM
Why doesn’t the kit have Trichomonas testing?
BASHH STI testing guidelines do not currently recommend testing for Trichomonas in people who are asymptomatic. Most TV infected women are symptomatic and t...
Mon, 18 Dec, 2017 at 2:28 PM