Access Your Results FAQs

Frequently asked questions relating to test results.

When will I get my results?
We endeavour to complete your tests as soon as possible. Most samples received in the laboratory are processed and tested within 48-72 hours of receipt. You...
Fri, 15 Dec, 2017 at 11:23 AM
How do I receive my results?
You can view your results online by logging into your account on Should treatment or further testing be required you will be contacted by our clinic...
Fri, 15 Dec, 2017 at 11:28 AM
I returned my test, but I’ve not heard anything?
You can track the progress of your test kit by logging into your account on This page will show whether your test kit has been received in the labor...
Fri, 15 Dec, 2017 at 11:29 AM
What happens if I have an infection?
If your test results indicate a potential infection you will be contacted and informed of your results. Depending on the infection, you may be offered the o...
Fri, 15 Dec, 2017 at 11:30 AM