Ordering Your Test Kit FAQs

Frequently asked questions relating to ordering of test kits.

I ordered a test but it’s not arrived?
All of our test kits are sent first class postage (Royal Mail) and should arrive within 1-3 working days. However, there are sometimes delays in the postal ...
Fri, 15 Dec, 2017 at 11:07 AM
I have lost my kit what can I do?
Let us know if you have misplaced your test kit and we can send you a replacement kit.
Fri, 15 Dec, 2017 at 11:07 AM
Why can’t I order a test kit?
We are only able to offer testing to eligible patients in certain areas of London. The following areas are excluded: Hillingdon, Hounslow, Sutton, Croydon, ...
Fri, 15 Dec, 2017 at 11:09 AM
Are the test kits in discreet packaging?
Yes, all of our test kits are discreetly packaged in opaque poly bags that include the address and postage on. Kits are sent first class post (Royal Mail) a...
Fri, 15 Dec, 2017 at 11:09 AM