About the Service FAQs

Frequently asked questions relating to the service.

Why should I get tested?
Sexually transmitted infections (STIs) are common. Many who are infected with an STI do not have symptoms, but are at risk of developing future health probl...
Wed, 10 Jan, 2018 at 5:32 PM
Which areas offer free postal testing through Sexual Health London?
SHL offers sexual health testing across London however the following areas are excluded: Hillingdon, Hounslow, Sutton, Croydon & Greenwich
Tue, 30 Apr, 2019 at 1:49 PM
I think I may have put myself at risk, should I get a test right away?
If you believe you may be at risk it is advised that you get tested as soon as possible. All of the infections we test for have different window periods (th...
Fri, 15 Dec, 2017 at 10:54 AM
What tests will I be offered?
The SHL service will offer testing based on your responses to questions during the triage process. All individuals eligible for the service will be offered ...
Fri, 15 Dec, 2017 at 11:03 AM
How long do tests take to complete?
We endeavour to complete your tests as soon as possible. Most samples received in the laboratory are processed and tested within 48-72 hours of receipt.  
Fri, 15 Dec, 2017 at 11:03 AM
What if I don’t have a smart phone?
The SHL service can be used without a smartphone. The website can be access via a mobile device (with a web browser), computer or tablet and any text messag...
Fri, 15 Dec, 2017 at 11:05 AM
How secure is the shl.uk website?
All patient data is stored on secure infrastructure and we adhere to all information governance, data protection and GDPR requirements for a service of this...
Fri, 15 Dec, 2017 at 11:05 AM
Will my results or details be shared with anyone else?
Your results and details will only ever be used for the purpose of delivering the SHL service. Information collected by us as part of the test request proce...
Fri, 15 Dec, 2017 at 11:06 AM
If I collect blood under the 400 line is that enough?
We require at least 400µl of blood sample to be able to process and test your sample. Any less and we cannot guarantee the sample can be tested. For kits th...
Fri, 15 Dec, 2017 at 11:06 AM
I can’t get enough blood what shall I do?
We put several helpful tips on the sample collection instructions to advise you on the best way to collect your sample and we also include three lancets so ...
Fri, 15 Dec, 2017 at 11:08 AM