SHL Support

About the Service FAQs 10

• Why should I get tested?
• Which areas offer free postal testing through Sexual Health London?
• I think I may have put myself at risk, should I get a test right away?
• What tests will I be offered?
• How long do tests take to complete?

See all 10 articles

Ordering Your Test Kit FAQs 4

• I ordered a test but it’s not arrived?
• I have lost my kit what can I do?
• Why can’t I order a test kit?
• Are the test kits in discreet packaging?

Access Your Results FAQs 4

• When will I get my results?
• How do I receive my results?
• I returned my test, but I’ve not heard anything?
• What happens if I have an infection?

Treatment FAQs 10

• How will I get my chlamydia treatment?
• Why can’t I choose next day delivery?
• Do I have to pay for treatment?
• How long does it take to get my treatment request approved?
• Where’s my treatment?

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Governance 3

• What assurance do you have regarding data security?
• What is the clinical team for the project?
• What are the plans to link frequent or high-risk users into risk reduction services?

Patient Portal 8

• Will the portal be available in other languages?
• What other accessibility options are available on the portal?
• Will service users’ mobile numbers be verified?
• Can service users request that kits be sent to an alternate delivery address?
• How do patients know about window periods?

See all 8 articles

Invalid / No Result 1

• What happens if the user hasn’t provided enough blood to run all tests?

Results Management 6

• How will reactive tests for simple (vaginal or penile) genital chlamydia infection be dealt with?
• How will reactive results for chlamydia at other sites be dealt with?
• How will reactive results for gonorrhoea be dealt with?
• How will reactive HIV/Syphilis/Hepatitis B/Hepatitis C results be dealt with?
• How does the e-service prevent users from being lost to follow-up?

See all 6 articles

Partner Notification 5

• Will service users be offered a version of electronic partner notification?
• Will service users who access chlamydia treatment through Lloyds be offered partner notification?
• Who will be doing Partner Notification for service users attending a clinic for treatment?
• Will there be a Pan-London Partner Notification solution?
• What PN rate will the e-service be aiming to achieve for chalmydia?

Safeguarding 8

• How are under 16s safeguarded?
• What if a service user selects ‘under 16’ and subsequently changes age to 18?
• How are under 18s safeguarded?
• How are adults safeguarded?
• What are SmartKits?

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Clinical Portal 8

• How will the clinic access a service user record?
• What information can clinic teams access when they log on to the clinic portal?
• Will the clinic portal link with our current electronic patient record system?
• How do you minimise patients being diverted from a clinic to SHL only for SHL to refer them back to the same clinic?
• Who is responsible for coding?

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Reports 4

• Will activity reports be accessible to clinics?
• How will data be collected around/reported on the number of services users who have channel shifted from any GU clinic service to SHL?
• Is there a function on the clinical portal to export results?
• Can we monitor services users who have used SHL frequently?

Support for Clinics 1

• What support will be available to clinics?

Managing Capacity 4

• Is there an unlimited supply of testing kits for residents of all participating councils?
• Are there limits on the number of kits a user can order?
• Can we control the numbers accessing the e-service in our clinic?
• How will the e-service help address increased demand for sexual health services?

Future Services 2

• When will the London-wide patient identifier be available?
• When will SHL users be able to book a clinic appointment for treatment directly?