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Patient FAQs
About the Service FAQs
10
Why should I get tested?
Which areas offer free postal testing through Sexual Health London?
I think I may have put myself at risk, should I get a test right away?
What tests will I be offered?
How long do tests take to complete?
See all 10 articles
Ordering Your Test Kit FAQs
4
I ordered a test but it’s not arrived?
I have lost my kit what can I do?
Why can’t I order a test kit?
Are the test kits in discreet packaging?
Access Your Results FAQs
4
When will I get my results?
How do I receive my results?
I returned my test, but I’ve not heard anything?
What happens if I have an infection?
Treatment FAQs
10
How will I get my chlamydia treatment?
Why can’t I choose next day delivery?
Do I have to pay for treatment?
How long does it take to get my treatment request approved?
Where’s my order?
See all 10 articles
Clinician FAQs
Governance
3
What assurance do you have regarding data security?
What is the clinical team for the project?
What are the plans to link frequent or high-risk users into risk reduction services?
Patient Portal
8
Will the portal be available in other languages?
What other accessibility options are available on the portal?
Will service users’ mobile numbers be verified?
Can service users request that kits be sent to an alternate delivery address?
How do patients know about window periods?
See all 8 articles
Invalid / No Result
1
What happens if the user hasn’t provided enough blood to run all tests?
Results Management
6
How will reactive tests for simple (vaginal or penile) genital chlamydia infection be dealt with?
How will reactive results for chlamydia at other sites be dealt with?
How will reactive results for gonorrhoea be dealt with?
How will reactive HIV/Syphilis/Hepatitis B/Hepatitis C results be dealt with?
How does the e-service prevent users from being lost to follow-up?
See all 6 articles
Partner Notification
5
Will service users be offered a version of electronic partner notification?
Will service users who access chlamydia treatment through Lloyds be offered partner notification?
Who will be doing Partner Notification for service users attending a clinic for treatment?
Will there be a Pan-London Partner Notification solution?
What PN rate will the e-service be aiming to achieve for chalmydia?
Safeguarding
8
How are under 16s safeguarded?
What if a service user selects ‘under 16’ and subsequently changes age to 18?
How are under 18s safeguarded?
How are adults safeguarded?
What are SmartKits?
See all 8 articles
Clinical Portal
8
How will the clinic access a service user record?
What information can clinic teams access when they log on to the clinic portal?
Will the clinic portal link with our current electronic patient record system?
How do you minimise patients being diverted from a clinic to SHL only for SHL to refer them back to the same clinic?
Who is responsible for coding?
See all 8 articles
Reports
4
Will activity reports be accessible to clinics?
How will data be collected around/reported on the number of services users who have channel shifted from any GU clinic service to SHL?
Is there a function on the clinical portal to export results?
Can we monitor services users who have used SHL frequently?
Support for Clinics
1
What support will be available to clinics?
Managing Capacity
4
Is there an unlimited supply of testing kits for residents of all participating councils?
Are there limits on the number of kits a user can order?
Can we control the numbers accessing the e-service in our clinic?
How will the e-service help address increased demand for sexual health services?
Future Services
2
When will the London-wide patient identifier be available?
When will SHL users be able to book a clinic appointment for treatment directly?
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